Birmingham
Economics shut the furnace down Bull Connor hosing children down George Wallace stared them Yankee's down In BirminghamDrive By Truckers
How does Microsoft Lose $1billion a Quarter through Bing?
It amazes me how a large company like Microsoft can fail so miserably. Are there other failures like this on the horizon? Groupon? http://money.cnn.com/2011/09/20/technology/microsoft_bing/index.htm?source=cnn_bin&hpt=hp_bn3
Support Your Locals!
It’s been a while but I just have to write about how blessed we are to be in the South and Birmingham in particular. We have a great group of internet professionals and creatives in Birmingham and it’s a shame that many of them are having a hard time getting work while hacks are being [...]
Importance of Process
One of the first things I worked to introduce as VP of eBusiness at Regions Bank was the idea of a repeatable consistent process. At first glance, you might think that a bank, especially a 140 billion super-regional was chocked full of process and you are correct. The problem I encountered was a consistent and [...]
Case Study: Call Center
In my previous life at the bank, we had a unique case that I always like to share to show the power of our services. Its pretty amazing and I hope you enjoy. Let me set it up. For years, my responsibility was everything but online banking. Yes, we had input on the design but [...]